Condition guidelines

Conditional guidelines

We value our customers and their experience of the products purchased from Techachi. All of the products are put through a rigorous process to accurately assess and assign the correct condition to each product. It is the first step in providing a great customer experience.

New

A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.

Techachi Certified

  • Pristine: A pre-owned product that was inspected and tested to work and look like new. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement within 90 days of purchase if the product does not work as expected. Any exceptions to this condition description will be mentioned on the product detail page.
  • Very Good: A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive in a brown of white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement within 90 days of purchase if the product does not work as expected. Any exceptions to this condition description will be mentioned on the product detail page.
  • Good: The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive in a brown or white box with relevant accessories that may be generic. The product may be marked, have identifying markings on it, or have cosmetic damage.  The product comes with a warranty giving you a replacement within 90 days of purchase if the product does not work as expected. Any exceptions to this condition description will be mentioned on the product detail page.

Used

The item is fairly worn but continues to function properly. Item may arrive in a brown or white box with relevant accessories that may be generic. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.  The product comes with a warranty giving you a replacement within 90 days of purchase if the product does not work as expected. Any exceptions to this condition description will be mentioned on the product detail page.